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Teleperformance Malaysia Sdn Bhd

Customer Service Representative - Mandarin Speaking

Teleperformance Malaysia Sdn Bhd
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  • 13 days ago
  • Over 50 applicants
Exp: 0-1 Years
2,800 - 3,300 MYR/m
Penang

ITES/BPO/Call Center

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Job Description

Job Details

Location: George Town, Penang
Shift : 9am to 6pm or 12pm to 9pm
Who is Teleperformance Malaysia

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

  • Answer customer inquiries over the phone, chat, and/or email
  • Log customer interactions in our system for proper documentation
  • Follow-up with customers as appropriate
  • Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
  • Participate in team meetings and strategize on team performance improvement
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Qualifications:

  • Bachelor's degree or Diploma in any discipline
  • Fluency in written and spoken English and Mandarin/Cantonese
  • Experienced or interest in a BPO, Customer Service, and/or Sales
  • Willing to relocate to Penang
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Diploma

More Info

Role:Customer Service Executive (Voice)

Industry:ITES/BPO/Call Center

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

Mandarin
Chinese
Cantonese

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Date Posted: 26/02/2024

Job ID: 75162847

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About Company

Teleperformance Malaysia Sdn Bhd
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Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

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