CUSTOMER SERVICE REPRESENTATIVE (JAPANESE SPEAKER, KL-MY)

CUSTOMER SERVICE (JAPANESE SPEAKER-N2, KL MALAYSIA):

Location: KL, Malaysia

Mode of Employment: Permanent position

Work Setup: Onsite

Note:

• Excellent communication skills both in English and Japanese language.

Job Description:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
• Able to read, write, and speak fluently and spontaneously in both English and Japanese.