Role: Customer Service Represetative
Location: Kuala Lumpur
Salary Max: 3,500 RM-4000 RM
Joining Date: Asap
Headcount: 25
Bachelor s degree is required
JOB DESCRIPTION:Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, chat and Calls.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the processesSkills Required:
- Bachelor's Degree in any discipline with 1 year customer service experience or Fresh graduate can apply.
Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
- Excellent Customer Service Skills.
Job Type: Full-time
Pay: RM3,
- 00 - RM4,000.00 per month
Benefits: - Health insurance
Opportunities for promotionSchedule:Supplemental Pay:
Education:- Diploma/Advanced Diploma (Required)
Experience:
Customer Care Specialist: 1 year (Required)
