Customer Service Representative

*Vacancy: Customer Service*

Location: Kuala Lumpur, Malaysia

Salary: RM 9,000

Timing: Rotational Shift

Min Requirement: Customer Service experience is required. (Airlines experience is added advantage)

*Education: Bachelor or Diploma plus Customer Service Experience

Headcount: 4

Start Date: Immediate or with Notice period

*Primary Job Functions:*

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger's inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

*Primary Job Functions:*

1. Answer incoming calls including email and chat in a timely manner

2. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer's privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time .

NOTE: The paper work and relocation expenses will be handle by the company.