Customer Service Representative

Filmplace, a leading film location platform, is seeking a dedicated and articulate Customer Service Representative who is proficient in English to join our growing team. As the voice of Filmplace, you will play a pivotal role in assisting film professionals and location owners by ensuring a seamless experience on our platform. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing comprehensive support to our user community.

• Key Responsibilities:

• Customer Support:

Respond promptly to customer inquiries through various channels, including phone, email, and live chat.

• Assist filmmakers, production teams, and location owners with platform navigation, bookings, and profile management.

Troubleshoot and resolve issues related to account access, payments, and other platform functionalities.

• Booking Assistance:

Guide users through the booking process, ensuring all details are accurately recorded and confirmed.

• Coordinate with both parties to ensure smooth communication and successful location bookings.

• Platform Knowledge:

Maintain a deep understanding of Filmplaces platform features, services, and policies to provide accurate and helpful information to users.

• Stay informed about new updates, tools, and best practices to enhance customer support.

• Feedback and Reporting:

Record detailed notes on customer interactions and feedback in the CRM system.

• Report common issues and trends to the product and development teams for continuous platform improvement.

• Customer Relationship Management:

Build and nurture strong relationships with our community of filmmakers and location owners by providing exceptional service.

• Follow up with users post-booking to ensure their satisfaction and address any additional needs.

• Team Collaboration:

Work closely with the marketing, product, and technical support teams to align on customer needs and platform improvements.

• Participate in regular team meetings and training sessions to continuously improve service quality.

• Requirements:

Language Proficiency: Excellent verbal and written communication skills in English.

• Experience: At least [X] years of customer service experience, preferably within the film, media, or tech industry.

Technical Skills: Familiarity with CRM systems, customer service software, and general office applications (e.g., Microsoft Office).

Problem-Solving: Strong ability to troubleshoot issues and think creatively to find solutions.Customer-Focused: A genuine passion for helping customers and a commitment to providing top-tier service.

• Team Player: Ability to work effectively within a team and collaborate across departments.

Organizational Skills: Excellent time management and organizational skills, with the ability to manage multiple tasks simultaneously.

Adaptability: Comfortable working in a fast-paced environment with evolving priorities.Education: High school diploma or equivalent; a degree in a related field is a plus.

Job Types: Full-time, Internship, Fresh graduate
Contract length: 3 months

Pay: RM1,

• 00 - RM2,000.00 per month
  
  Benefits:
• Opportunities for promotion

* Professional development
Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Rate your English spoken skill from 1-10

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Required)

Location:

• Kuala Lumpur (Preferred)

Application Deadline: 08/29/2024