Your Day-to-Day:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer complaints or issues promptly and accurately.
- Provide product/service information and solutions to customers.
- Escalate unresolved issues to the appropriate department or person.
- Develop and maintain strong relationships with existing clients.
- Conduct regular check-in calls and business reviews with clients.
- Collaborate with sales and other departments to meet clients needs.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
What you need for the role:
- Fresh graduates and SPM leavers are welcome. [In-job training will be provided]
- Able to speak, read, and type English and Mandarin (as you might need to converse with our clients from Taiwan).
- Ability to multi-task, organize, and prioritize work.
- Ability to work independently and as part of a team.
- Proactive problem solver with attention to detail.
What we are offering:
- Competitive salary package and benefits.
- Internal transfer opportunities as we grow and scale.
- Casual dress code practice.
- Career development, training opportunities.
- Young and fun culture.
