Help troubleshoot problems with customer customer accounts and other related issues,offering comprehensive product information, and guiding customers through the sales cycle.
Maintain contact with clients to obtain customer feedback regarding product/service quality
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Demonstrate an in-depth understanding of products, functions, features and benefits. Providing introductory information to prospective and new customers
Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Requirements
At least 2 years experience in customer service.
Working knowledge of customer relationship management and data analysis
Excellent motivational skills and works will with a team but also able to work alone
Strong communication and interpersonal skills and dedication to customer satisfaction
Experience or familiarity with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
Good command of spoken English and Mandarin.
Knowledge of cryptocurrencies or digital payments is a plus.
