About BingX
- A leading crypto exchange.
- More than 10 million registered users worldwide.
- 750+ spot trading currencies and 400+ futures targets.
- 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
- Top ranking exchange on CoinMarketCap and CoinGecko.
- We aim to build a gateway for the next billion crypto users.
Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Responsibilities:
- Handle high amounts of live chats and incoming emails regarding risk control user inquiries
- Identify and evaluate customers needs to deliver satisfaction
- Provide accurate, valid, and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- 1+ years experience of proven customer-facing experience or experience as a customer service representativespecializing in handling risk control user inquiries
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Fluent in English and Chinese, multilingual capability is a big plus
- Available to work on weekends and with rotated shifts between day and overnight shifts
Working at BingX
- Be part of the future of finance technology and achieve meaningful goal
- Great career development in a fast-growing company
- Market competitive salary
- Fully remote / work-from-home
- Follow your local vacation and other benefits
- Professional development
- Join an international and diversified team
