Job Responsibilities:- Administer hangtag approvals according to brand certification and approval guidelines.
Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed.- Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc.)
Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity.
- Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments.
Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection.- Carry out and keep accurate records of customer information for verification and safeguard our brands.
Attend to customers, CSR and marketings queries related to fabric testing and quality.
- Co-ordinate multi-fiber hangtag certification test and give recommendation to Marketing.
Issue garment letters and challenge if observing violation of brand guidelines- Educate customers application process of hangtag requests via of the system.
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: RM3,- 00 - RM5,000.00 per month
Schedule: - Day shift
Monday to Friday
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Service Representative: 3 years (Preferred)
Language:
* English (Preferred)
