Responsibilities:- Customer support - Respond promptly to customer inquiries through various channels such email, chat and phone. Provide accurate and helpful information to customers regarding products, orders, shipping and returns. Assist customers in navigating the website and trouble shooting any issues they may encounter.
Issue Resolution
- Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems.Product Knowledge
- Maintain a comprehensive understanding of the company's products or service to address customer inquiries and provide product recommendations.Communication - Communicate effectively and professionally with customers, colleagues and other departments. Keep customers informed about the status of their orders, backorders and any delays.
- Customer Feedback - Gather customer feedback and communicate insights to the relevant teams to help improve products and services.
Documentation
- Document and maintain accurate records of customer interactions and transactions. Provide regular reports on customer feedback and common issues to management.
Proven customer support experience or experience as a Client Service Representative.- Ability to multi-task, prioritize, and manage time effectively in face-paced environment.
Proficiency in using computer, customer service software, CRM systems and other tools.
- Strong interpersonal and communication skills, patience and the ability to handle challenging situations with customers.
Excellent problem-solving skills and the ability to think independently to provide effective solutions.- Ability to collaborate with colleagues and other departments to resolve customer issues.
Fresh graduate welcome to apply
Job Type: Full-time
Pay: RM1,
- 00 - RM2,000.00 per month
Benefits: - Free parking
Maternity leave- Opportunities for promotion
Parental leave
Schedule:
Supplemental Pay:
Overtime pay
Performance bonus
