Customer Service Professional

Position: CUSTOMER SERVICE PROFESSIONAL

Work Location: Bangsar

• Job summary

To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.

• Job Responsibility

To handle all type of customers from various channel interactions (Voice & Email).

• Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.

To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

• To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.

To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.

• Requirement

SPM (with 1 year experience) / Certificate / Diploma / Degree holders.

Fresh graduates are strongly encouraged to apply. Training will be provided.No working experience required

• Willing and able to work on shift

Able to start immediately

Willing to work in BangsarAge 19 years old - 40 years old.

• Why you should join us:

An opportunity to work in GLC environment

• Good way to start your career by working with vibrant and positive environment.

Training will be provided.

• Salary Package

Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)

• Overtime pay for extra hours of work

Contribution to EPF/SOCSO/EIS

• Annual Leave

Panel Clinic

• Insurance covers hospitalization

Job Types: Full-time, Contract

Basic Salary: RM

• 00 to RM 1800.00 per month
  
  Benefits:
• Health insurance

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental pay types:

• Overtime pay

Performance bonus

COVID-19 considerations:

Note: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.

Education:

• Minimum SPM/STPM. Diploma or Degree holders are encouraged to apply.

Language:

• English (Preferred)

Bahasa Malaysia (Preferred)

Shift availability:

• Day Shift (Preferred)

Night Shift (Preferred)

• Overnight Shift (Preferred)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,500.00 - RM1,800.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• What is your current and expected salary

* Will you consider a 12-months contract position with an option to renew based on performance