Customer Service

Job Responsibilities :

• Responding to Customer Inquiries: Answering customer questions, addressing concerns and providing accurate and timely information about products, services, or company policies.

Relationship Building: Building and maintaining positive relationships with customers by establishing rapport, understanding their needs, and delivering personalized service.

• Product Knowledge: Gaining in-depth knowledge of the company's products or services to effectively assist customers and make appropriate recommendations.

Documentation and Follow-up: Accurately documenting customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system. Following up with customers to ensure their issues have been resolved satisfactorily.

• Adherence to Policies: Adhering to company policies, procedures, and service standards while handling customer interactions.

• Qualifications :

Diploma or Bachelor's degree equivalent in a related field is a plus.

• Proven working experience in customer service/sales, particularly within the industry.

Strong analytical skills and data-driven thinking.

• What We Offer:

Competitive salary and commission structure.

• Professional development opportunities and ongoing training.

Supportive and collaborative work environment.

• Opportunities for career growth and advancement.

• Other benefits:

EPF,SOCSO,EIS provided

• Free staff treatment & staff discount

Special leave (special leave,pilgrimage leave,compassionate leave etc)

• Mileage claim & Food allowance

Job Type: Full-time

Pay: Up to RM2,

• 00 per month
  
  Benefits:
• Additional leave

Free parking

• Health insurance

* Maternity leave

• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Setia Alam: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 50% (Preferred)

Expected Start Date: 07/12/2024