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Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service - Permanent - Inbound/Live Chat/Email - Basic Salary Up To RM4K

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  • 4 months ago
  • Over 100 applicants
Exp: 0-5 Years
267 - 333 MYR/m

Customer Service

Job Description

Job Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat etc
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

Project 1 - Social Media Platform Project

  • Basic Salary RM3200 - RM4200
  • Fixed Allowance RM500
  • Shift Allowance
  • Able to work Rotational Shift (24/7)
  • SPM with 3 year CS experience
  • Diploma with 1 year CS experience
  • Degree Fresh welcome to apply
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 2: Health Care Project

  • Basic (RM4000 RM4500)
  • Shift Allowance
  • KPI Allowance
  • Working Hour: 8pm 8am (9 Hours)
  • Working Day: Monday Sunday (Any 5 Days)
  • SPM + 6 Months CS Experience
  • Diploma/Degree (Fresh Welcome)
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 3: IT Project

  • Basic up to RM4500
  • Working Day: Monday Friday
  • Working Hour: 9am 6pm
  • Diploma/ Degree + 1 Year CSExperience
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 4: Gaming Project

  • Basic could up to RM4000 + KPI + Shift Allowance up to RM320
  • Working Hour: Rotational Shift (24/7 Shift)
  • Working Day: Monday Sunday (Any 5 Days)
  • Min SPM
  • Min 1 years in Email Support Customer Service Experience is a MUST

Project 5: Banking Project

  • Basic up to RM4000 + Shift Allowance + KPI Allowance
  • Working Hour: Rotational Shift (24/7 Shift)
  • Working Day: Monday - Sunday (Any 5 days)
  • Min SPM Holder, degree fresh Graduate are welcome to apply
  • Excellent communication skill in English.
  • Inbound calls customer service experience.
Spotlight
  • Performance bonus, Health & insurance

School Certificate / N or O-Level, Diploma, Bachelors/ Degree

Skills Required

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Date Posted: 12/07/2024

Job ID: 84461339

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About Company

It is Asia Recruit's (www.asiarecruit.com.my/) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to careers@asiarecruit.com.my . Only short-listed candidates will be notified.

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Last Updated: 25-10-2024 00:18:20 PM
Home Jobs in Kuala Lumpur Customer Service - Permanent - Inbound/Live Chat/Email - Basic Salary Up To RM4K