Customer Service (Outbound) / NPA Agent

Job Responsibilities:

• Handling mainly Outbound calls

Approach customers via phone to do a survey using the Net Promoter Approach

• Approach customers based on a different point from the country's direction

Sets the platform for customers to understand that the company is concerned and focuses on Customer satisfaction.

• Respond to customer feedback and note every feedback receives

Prepare the customer for a follow-up call from the Second caller

• Highlight areas for improvement, with suggested solutions

• Job Requirements :

• Candidate must possess at least a Diploma or advanced/Degree, any field.

Fresh graduates are also encouraged to apply.

• 1 - 2 years experience in Customer Service or Telesales.

Required skill(s): Customer services skills, telephone system skills & negotiation skills.

• Possess excellent verbal and written communication skills in English.

Willing to work at Kerinchi, Bangsar

• Benefits:

• Have the chance to work with MNC Company

Salary range: RM2,900 RM3,500

Working days & Hours : Mon Fri (8:30am 5:30pm) EPF, Soco & EIS are contributed

• OT payments

Health insurance

• Profesional developents

Opportunity for promotions

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6-12 months

Pay: RM2,

• 00 - RM3,500.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Afternoon shift

Day shift

• Early shift

Evening shift

• Monday to Friday

Night shift

• Rotational shift

Weekend jobs
Supplemental pay types:

• Overtime pay

Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Call Center: 1 year (Preferred)

Telesales: 1 year (Preferred)

Language:

* English (Required)