Customer Service

The Core Objectives:

1. Provide timely and accurate support to our partners.

2. Resolve customer issues efficiently and effectively.

3. Maintain high levels of customer satisfaction and support Grab's service standards.

Essential Experience / Criteria:

1. Fluency in English (both written and spoken).

2. Previous experience in customer service or a related field.

3. Strong problem-solving skills and the ability to handle difficult situations calmly.

Desirable Experience / Criteria:

1. Experience working in a fast-paced environment.

2. Familiarity with Grab's services and platforms.

3. Ability to work independently and as part of a team.