Job Responsibility
Role
- The Customer Service officer is a first point of contact for SMART & Midas Mart customers and their registered members.
- The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
- Interact with SMART & Midas Mart customers and their registered members to provide with information to address the inquiries with regarding to Midas &/or SMARTs products and services.
Main Duties And Responsibilities
- Handle incoming requests or complaints from customers and ensure that issues are resolved both promptly and thoroughly.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information to the registered members.
- Perform customer verifications and set up new customer accounts, process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers accounts and their database.
- Record details of inquiries, comments and complaints as well as actions taken
- Provide feedback on the efficiency of the customer service process
Job Requirements
- Degree Holder or equivalent.
- Minimum 2 years relevant working experience.
- Customer Service Orientation and sense of commitment to customer satisfaction.
- Ability to communicate clearly both verbally and in writing.
- Has thick skin and is able to handle complaints and unpleasant customers.
- Computer Literate and familiar with MS Office
Job Benefits
Additional Employee Benefits at Midas Merge Sdn Bhd1. Extra EPF Contribution
We go beyond the mandatory EPF contributions to support our employees long-term financial security.
- Employer Contribution: e.g., 2-4% in addition to the mandatory 13%.
- This extra contribution reflects our commitment to your future savings and retirement planning.
- Reimbursement for Unused Medical Leave
We value the health of our employees and appreciate their commitment to staying productive.
- Unused Medical Leave Reimbursement: Employees are eligible for reimbursement at the end of the year for any unused medical leave, subject to company policy.
- This ensures you are rewarded for maintaining good health throughout the year.
- Staff Discounts
As part of the Midas Merge family, you enjoy exclusive discounts on our products:
- Discount Details: Up to 15% off on purchases at MidasMart and inter-company.
- A token of appreciation for your dedication and hard work, making essential goods more affordable for you and your family.
- 10-Year Service Reward Scheme
We Value Long-term Dedication With a Special Reward
- Eligibility: Employees with 10 years of service.
- Reward: One-time cash payment.
