Customer Service Officer (Mandarin Speaker)

Basic Salary: RM2,800

KPI Allowance: Up to RM500

Location: Pusat Perdagangan Dana 1, Ara Damansara

Working Hours: Rotational Shift (Between 8:00AM to 11:00AM, 9 hours per shift including 1 hour break)

• Requirements:

• Required language(s): English and Mandarin
  

• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  

• Good communication skills (ability to speak in fluent English will be an added advantage)
  

• Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided
  

• Applicant must be willing to work on rotational shifts (where applicable).

• Ability to work on public holidays
  
• Job Responsibilities:

• Inbound

• Handling all inbound inquiries pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  

• To exceed customers expectation in terms of customer service & accurate information.
  

• Work in a team to achieve the required KPI elements and SLA.
  
  Job Type: Contract
  Contract length: 24 months
  
  Pay: RM2,800.00 per month
  
  Schedule:
• Afternoon shift

Day shift

• Evening shift

Monday to Friday

• Night shift

Rotational shift

• Weekend jobs

Supplemental Pay:

• Commission pay

Overtime pay

Ability to commute/relocate:

• Ara Damansara: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay to work rotational 24/7 shift

Are you okay to work on public holidays and weekends

• Are you okay with the salary package stated

Language:

* Mandarin (Required)