Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
Handle customer complaints and follow-up with the disposition actions
Review or approve return and refund from all e-commerce platform as per customer request.
Process and follow up returns and refund procedures.
Provide information about our products and services to customers.
Assist Operation Team communicate with the customers, for any matters and feedback.
Meet the customers needs and expectation.
Supporting offline sales.
Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
Identify any common issues regarding products or courier services
Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
Job Requirements
Minimum Diploma / Degree Holder
Fresh graduates are welcomed to apply
At least 2 years experience in related field (preferred)
Possess good communication skills (able to communicate in English and Bahasa Malaysia, Mandarin is an advantage)
Good interpersonal skills
Must be able to work varied shifts, (weekends and public holidays)
