Providing introductory information to prospective and new customers- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
Determining the quickest, most effective ways to answer a clients or customers questions- Escalating queries and concerns, when necessary
Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Job Type: Full-time
Pay: From RM1,
