We're on the lookout for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. If you're a skilled communicator with a passion for helping customers, you're the ideal candidate we're seeking!
Act as the primary point of contact for customer inquiries, concerns, and requests via phone, email, chat, or in-person.
- Tune in attentively to customer inquiries and empathize with their concerns, showing a genuine commitment to resolving issues.
Provide accurate and up-to-date information about products, services, policies, and promotions to customers.- Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.
Handle customer orders, returns, exchanges, and refunds in accordance with company policies.
- Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.
Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.- Elevate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.
Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.
Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.- Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.
Dive into ongoing training and development to enhance skills, product knowledge, and customer service techniques.
High school diploma or equivalent.
- Proven experience in customer service roles, showcasing excellent communication and problem-solving skills.
Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.- Approach customer interactions with empathy and patience, demonstrating a genuine interest in their needs.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Juggle multiple tasks, manage time effectively, and prioritize tasks to meet customer needs.
Embrace adaptability and flexibility to work in a dynamic and fast-paced environment.- Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
Work effectively both independently and collaboratively within a team.
- Show willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Bilingual language skills (where applicable) may be a plus, depending on customer demographics.
Job Type: Full-time
Pay: RM1,- 00 - RM2,500.00 per month
Benefits: - Maternity leave
Opportunities for promotion
Professional development
Schedule:Supplemental Pay: Overtime pay
Experience:
* customer service: 1 year (Preferred)
