Provide timely and accurate information to customers regarding products, services, and policies.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Job Requirements
Strong communication and interpersonal skills.
Pleasant personality with good people communication skill
Fresh Graduate are welcome
A well-mannered, calm, polite and eloquent individual with 1-2 year(s) experience in the field of Customer Service and After Sales Coordination.
Interediate proficiency in reading and writing in the English and Bahasa Malaysia languages.
A good understanding and affinity to mobile phone technology, well versed about the industry, its trends and challenges.
Good knowledge about e-commerce and familiarity with e-commerce Live Chat is a plus.
Experienced and comfortable in handling customer inquiries via calls, live chat, and emails.
Work as part of the sales team to drive positive company sales results.
An organized individual that is able to track incidents, issues and cases accurately. Also has the ability to multi-task, prioritise and manage time effectively.
Proficient in handling computers, know their way around Microsoft Office, able to write emails and answer them.
Friendly and attentive to details that can work in a team of other like- minded people and work independently as well.
