Customer Service Officer

Responsibility to ensure that all cash received from customers for the days transactions are adequately secured from acts of misappropriation, fraud and theft. The CSO should ensure that all cash in excess of the Insured Limit should be transfer to Branch Manager/Chief Cashier or banked into the respective bank accounts. Proper cash records need to be maintained to ensure proper audit trails are maintained. The CSO should ensure that all customers of the company are cordially treated and welcomed. It is wish of the company to enhance its image by projecting a warm and friendly atmosphere and to reflect professionalism.

The main duties of are as follows:

• To ensure all monies within the companys premises are adequately secured and protected against theft or robbery. All cash should be kept in cashiers drawers during business hours;
  

• To hold key of the drawer;
  

• To receive all monies from the customer and to ensure the amount received is accurate and that the notes are genuine and not a forgery. Towards this end, the CSO SHOULD USE SUCH AIDS AS THE NOTE COUNTING MACHINE AND THE ULTRA VIOLET NOTE SCANNER;
  

• To ensure transfer of all cash from the drawer to the Chief Cashier/Branch Manager during lunch breaks and at the end of the day. The cash should be balance against the end of day records of the company;
  

• To ensure all the days vouchers are complete by checking the details as required by AML/CFT and to file away the days vouchers;
  

• To maintain proper cash records to accurately reflect the cash transactions of the company;
  

• To conduct remittance transaction properly;
  

• To receive amendment/cancellation of transactions properly from customer.
  

• To comply with all provisions of the Standard Operating Procedure (SOP) of the company;
  

• To report the branch operations related with administration by reporting to Branch Manager; and
  

• To perform any other related functions as directed by the management.
  
  Job Types: Full-time, Permanent, Fresh graduate
  
  Pay: RM1,500.00 - RM2,200.00 per month
  
  Benefits:
• Maternity leave

Opportunities for promotion
Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Education:

• STM/STPM (Preferred)

Language:

• English (Required)

Bahasa (Required)

Location:

• Cyberjaya (Required)

Expected Start Date: 07/14/2024