Support customers to place online orders with the client
Provide timely support to customers through available communication channels (inbound phone calls and email)
Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times
Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty
Identify and escalate priority issues through appropriate channels as and when necessary
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
Maintains and improves quality of service by sharing suggestions and recommendations
Keeps job knowledge and skills up to date by attending training and continuously learning
Meets all key performance indicators set by the company and client
Adheres to the policies and procedures set by the company and client
Job Requirements
Must be able to speak, read and write in English, and Mandarin
Able to work on rotational shift/ night shift
Fresh graduates are welcome with any field of study
Candidates with little to no prior work experience are encouraged to apply
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
Able to receive continuous feedback and work in a fast-paced working environment
Job Benifits
KWSP and SOCSO
Annual leave and sick leave
Medical & Insurance Coverage
Career Progression opportunities - you maybe able to get promotion easily.
