Key Responsibilities: Customer Interaction: Greet all incoming calls professionally and answer a timely manner.
Order Management: Process and key in all orders using the
Customer Service and Traffic Control system efficiently.
Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
Shipment Reception: Receive and log Lodge-In shipments from customers accurately.
Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.
Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.
Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.
Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.
SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.
Excellent interpersonal and communication skills, proficient in computer applications.
Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.
For further information, please contact Ms. Anbarasi at 016-3117044
Job Types: Full-time, Permanent
Benefits: Maternity leave
Schedule:
Fixed shift
Supplemental Pay: Overtime pay
