Manage large amounts of incoming phone calls. Identify and assess customers needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.
Follow communications procedures, guidelines and policies.
- Providing product or service information.
Processing orders, forms, and requests.- Establishing and maintaining customer relationships.
Job Type: Full-time
Pay: From RM1,- 00 per month
Benefits: - Meal provided
Schedule:Supplemental pay types:
Ability to commute/relocate:- Skudai: Reliably commute or planning to relocate before starting work (Required)
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- Customer service: 1 year (Required)
Language: English (Required)
