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Customer Service
Basic Salary : RM3000.00 RM3500.00
Employment Permanent
5 working days , working hours 8:00AM-5:00PM/1pm to 10pm
Yearly annual increment and performance bonus
time.
. Language- Chinese
Responsibility:-
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
INTERESTED
SEND YOUR CV TO resume kepada [Confidential Information]
Diploma, Bachelors/ Degree
Role:Customer Service Executive (Non-voice)
Industry:Customer Service
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 20/11/2024
Job ID: 100899547
TRINITY WORKFORCE SOLUTIONS
We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.
Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.
Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.
