Customer Service Mandarin - Taiwan Market

Customer Success Specialist - Mandarin Speaker Taiwan Market

Location (Based in Damansara Utama, PJ)

Basic Salary Range: RM 2,800 - RM 3,700

Language Allowance Provided

24/7 Rotational Shift

Intake Date: 5th December 2024 (Immediate Hiring)

!! Fresh Graduates are most welcome to apply !!

Qualifications

Education background:

• Minimum SPM Holder or Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Malaysian that can speak in fluent Mandarin and basic English, as staff will support Taiwan Market
• Must be able to type in traditional mandarin

Work experience:

• Fresh graduates are welcome with degrees or Diploma in the following disciplines
• Call Centre experience is not a ‘must’ but would be a distinct advantage.

Job Responsibilities

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Maintain and improves quality of service by sharing suggestions and recommendations
• Meet all key performance indicators set by the company and client