Customer Service Mandarin Speaker (Permanent)_Salary RM3,100

Location : Shah Alam (Nearby LRT/KTM)

Type : Permanent

Salary: RM 2,800 + RM 300 (Language Allowance) + RM 300 ( KPI)

Working time: 8.30 am 5.30 am / 1.30 pm 10.30 pm ( off days and shift rotational )

Responsibility:

• will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
• will be the primary contact for customers using the client's website shopping channel.
• represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

Qualifications

• SPM, Diploma or Degree in any discipline.
• Must fluent in Mandarin and English (reading, writing, speaking)
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with Degrees
• Call centre experience is not a must but would be a distinct advantage.