Customer Service - Mandarin Speaker

Working Day:Monday- Sunday

• Rotation shift: 9:00 pm to 1:00pm (Working hours - 9 hours)

• Work from office: The Horizon, Bangsar South, Kuala Lumpur, Malaysia

• Job Description:

Bilingual support in English and Mandarin, for Mandarin, be able to speak, write and read.

• Excellent verbal and communication skills (B1/B2 English proficiency).

1 year of experience in customer service (Business-To-Business strongly preferrable)

• Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.

Technical savvy (understands or have used macOS vs. Android, Windows, etc.).

• Basic Microsoft Office (Outlook, Word, Excel) experience required.

Call center experience preferable.

• Negotiation skills, able to engage and reach agreements with the clients.

Schedule availability.

• Restaurant industry familiarity preferable.

• Education:

Possess minimum Diploma/Advanced Diploma, Bachelors Degree or any equivalent certificate in any field; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.

• Both Fresh Graduates and Experienced candidates are encouraged to apply.

Interested to apply You can direct whatsapp me at [Confidential Information]

Job Type: Full-time

Pay: RM4,

• 00 - RM5,000.00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Professional development

Schedule:

• Afternoon shift

Day shift

• Evening shift

Night shift

• Rotational shift

Supplemental pay types:

• Overtime pay

Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Mandarin (Preferred)

Expected Start Date: 07/22/2024