Vacancy: Customer Service Mandarin Speaker
Location: Cyberjaya, Malaysia.
Salary: Basic RM 4500
Joining Date: 8th April & 15th April
Project : Travel Account
Shifts: Rotational Shift
Head Counts: 15
Education: Diploma or Bachelor's Degree
Experience: Min Requirement of 6 month of Customer Service experience
Responsibilities:
Ensure service delivered to our customers via Call, Chat & Email.
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Maintain basic knowledge of client Services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Candidate Profile
Bachelor's Degree or Diploma with 6 months of customer service experience
Courteous with strong customer service orientation
Computer navigation skills and PC Knowledge.
Job Types: Full-time, Permanent
Pay: RM4,
- 00 - RM4,500.00 per month
Application Question(s): - What nationality are you
Can you speak, write and read Mandarin- The Joining date are 8th and 15th April, which of the date can you join
The salary is fixed, the max salary is RM 4000 - RM 4500, are you okay with it
Rotational shift,are you okay with it
Education:
* Diploma/Advanced Diploma (Preferred)
