Vacancy: Customer Service Mandarin Speaker Location: Cyberjaya, Malaysia.
Salary: Basic RM 4500
Joining Date: 15th April
Project : Travel Account
Shifts: Rotational Shift
Head Counts: 15
Education: Diploma or Bachelor's Degree
Experience: Min Requirement of 6 month of Customer Service experience
Ensure service delivered to our customers via Call, Chat & Email.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Maintain basic knowledge of client Services.
- Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Candidate Profile
* Bachelor's Degree or Diploma with 6 months of customer service experience
- Courteous with strong customer service orientation
Computer navigation skills and PC Knowledge.
Job Types: Full-time, Permanent
Pay: RM4,- 00 per month
Application Question(s): - What nationality are you
Location is Cyberjaya, are you okay with it
- Can you speak, write and read Mandarin
The salary is fixed, the max salary is RM 4500, are you okay with it- Rotational shift, are you okay with it
Education:
Diploma/Advanced Diploma (Preferred)
