To facilitate a more efficient hiring process, kindly complete the form provided: https://ivlv.me/nXC4hAs a Customer Service Manager, you will oversee the customer service department, ensuring that the team delivers top-notch support to customers. You will be responsible for developing and implementing customer service strategies, managing the team, and driving continuous improvement in customer satisfaction.
Develop and implement customer service policies and procedures to enhance customer satisfaction.- Lead, coach, and manage the customer service team to achieve department goals and performance targets.
Analyze customer service metrics and feedback to identify areas for improvement and implement necessary changes.
- Handle high-level escalations and work closely with other departments to resolve complex customer issues.
Monitor industry trends and best practices to ensure the customer service department remains competitive.- Prepare and present regular reports on customer service performance, including recommendations for improvement.
Manage the customer service budget, ensuring resources are allocated effectively.
Bachelors degree in Business Administration, Communications, or a related field.
- 6+ years of experience in customer service.
Proven track record of successfully managing a customer service team.- Strong leadership and organizational skills.
Excellent communication, negotiation, and conflict resolution abilities.
- Proficiency in CRM software.
Ability to work in a fast-paced environment and handle multiple priorities.
Job Types: Full-time, Part-time, Contract
Contract length: 12 months
Pay: From RM10,- 00 per month
Application Question(s): - What is your expected salary in RM
What is your notice period, in days
Experience:
* Customer service: 1 year (Preferred)
