Customer Service Manager/ Senior Customer Service (Property)

Join our team as a Customer Service/Success Manager for a dynamic and innovative property developer!

If you're passionate about delivering exceptional after-sales support, handling customer queries seamlessly, and ensuring a smooth customer experience, we want you.

• What we have for you

Working with a established & well-known brand

• 5 days work per week (enjoy work-life balance!)

Modern work space & secure parking space

• Work location: Johor Bahru

• Job Scope:

Deliver high-quality after-sales support, promptly addressing customer queries and needs.

• Direct customer requests to the designated resource and follow up on interactions.

Utilize in-house systems for updating key collections and defects tracking.

• Prepare management reports for effective reporting.

Attend meetings with Project Team, Contractors, etc.

• Handle customer correspondence via email, social media, and phone.

Ensure smooth order processing for a seamless customer experience.

• Requirements:

Over 5 years of distinguished customer service experience, specialized focus within the developer industry.

Job Types: Full-time, Permanent

Pay: RM6,

• 00 - RM8,000.00 per month
  
  Benefits:
• Free parking

Opportunities for promotion

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Language:

mandarin (Required)