Customer Service

Hi ,

Hope you are doing well!!

Greeting from Net2Source!

I am Ms. RiyafromNet2source Company. I would like to connect you for a job opportunity for Malaysia location. Please fill the below table too. Please send your acceptance.

Position- Customer Service

Language- English and Thai

Location- Malaysia

Shift timing- 5 days working , Rotational Shift

Experience- Min 6 months CS experience

Salary- up to RM 4500

Job Description:

Job Summary / Overview:

The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and Teleperformance as one company. This includes and is not limited to understanding and behaving in accordance with (1) the Company values; (2) Products and Services; (3) Operating Policies and Procedures; and (4) Attainment of goals and KPIs.

Responsibilities:

• Answer phone calls, e-mails, live chats, and messages on social media from customers
• Answer customer enquiries and resolve customer issues in an efficient and timely manner.
• Help customers with issues related to the service, troubleshoot on the customer's behalf, and solve the customer's problems to the best of your ability.
• Responding to customer complaints and implementing customer retention strategies to reduce churn, retain existing business, and increase loyalty.
• Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
• Flexible in working on all shifts as per business requirement.

Key Qualifications/Desired Skills:

• Suitable for people without experience.
• Diploma or bachelor's Graduate
• Ability to quickly identify customers problems and needs.
• Ability to set priorities and manage daily responsibilities effectively.
• Good computer skills and good knowledge of MS Office.
• A client-oriented approach, patience, and strong communication skills.
• Team players with the ability to also work independently.
• Communicative level of English in both oral and written.
• Excellent team player.
• Exposure to basic call quality tools is preferable.
• Has passion for learning and creative problem-solving.
• Strong knowledge of cultural context in the user countries supported.