Job Summary:We are seeking a dedicated and enthusiastic Customer Service Representative proficient in Korean to join our team. The successful candidate will be responsible for providing excellent customer service to our Korean-speaking customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.
Customer Support:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products, services, and policies.- Assist customers with order placements, returns, and refunds.
Issue Resolution:- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Escalate complex issues to the appropriate department or supervisor when necessary.- Follow up on unresolved cases to ensure timely resolution.
Documentation and Reporting:- Maintain accurate and detailed records of customer interactions.
Prepare regular reports on customer feedback, issues, and resolutions.- Collaborate with other team members to improve service delivery.
Language Proficiency:- Provide translation and interpretation services as needed.
Ensure clear and effective communication with Korean-speaking customers.Continuous Improvement:
Stay updated on product knowledge and company policies.
- Participate in training sessions to enhance customer service skills.
Suggest improvements to processes and services to better serve customers.
Language Skills:
- Native or fluent proficiency in Korean (both written and spoken).
Proficiency in English is required.
- Education and Experience:
High school diploma or equivalent; college degree preferred.- Previous experience in customer service or a related field is an advantage.
Skills and Abilities:- Strong communication and interpersonal skills.
Ability to handle challenging situations with patience and professionalism.- Excellent problem-solving skills and attention to detail.
Proficient in using computer systems and customer service software.
Ability to work flexible hours, including evenings and weekends, as needed.
Competitive salary and benefits package.- Opportunities for career advancement.
A supportive and dynamic work environment.
- Training and development programs.
Job Type: Full-time
Pay: RM1,
- 12 - RM5,381.65 per month
Supplemental pay types: - 13th month salary
* Performance bonus
