Job Responsibilities- Assist in managing customer service operations on the company platform, execute strategies to improve customer engagement and satisfaction.
- Assist in collecting and analyzing user interaction and feedback data, identifying customer needs, and providing personalized support.
- Help with the daily maintenance and troubleshooting of the platform, ensuring timely and effective responses to customer inquiries.
- Assist in developing and executing strategies to enhance user engagement, conversion, and retention to improve the customer experience.
- Assist in innovating and optimizing customer service practices based on business scenarios, and contribute to the implementation of related plans.
- Help draft and edit platform content and prepare customer service and promotional materials.
- Collaborate with the team to execute company activities and achieve customer service and engagement goals.
- Job Requirements
- Fluent in Mandarin speaking and writing. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Currently enrolled in a Bachelor's or Masters degree program related to Marketing, Business Management, Communications, or a relevant field.
- Strong interest in customer service and user experience, with good communication and problem-solving skills.
- Basic data analysis skills, with the ability to organize and analyze data under supervision.
- Detail-oriented, with good organizational skills and the ability to work well in a team.
- A proactive attitude, with a willingness to learn new skills and tools
- Employee Compensation and Welfare
- Base Salary RM1200 RM1500
- Professional guidance and feedback from experienced team members to help you grow quickly.
- Hands-on experience in real customer service projects, providing valuable practical experience.
- Flexible working hours to accommodate your academic schedule.
- Opportunity for conversion to full-time employment based on internship performance.
- Office Locations are
- Plaza Sentral Kuala Lumpur
Job Type: Internship
Pay: RM1,200.00 - RM1,500.00 per month
Supplemental Pay: - Commission pay
Performance bonus
Education:
Language:
Location:
Application Deadline: 10/01/2024
