Customer Service

Company Description

Farmedy, located in Kepong, Kuala Lumpur, is a brand focused on developing a range of health food and remedies derived from the goodness of plants. The company is committed to authenticity, exceptional effectiveness, and the use of unique, functional phyto-nutrient ingredients. We believe that consuming right nutrients is the best way to support good health.

• Role Description

This is a full-time on-site role for a Customer Service at Farmedy. As a Customer Service, you will be responsible for providing excellent customer service and support to our valued customers. Your day-to-day tasks will involve addressing customer inquiries, resolving issues, ensuring customer satisfaction, and managing customer service operations.

• Qualifications

Strong interpersonal skills and the ability to build positive relationships with customers

• Experience in customer support and customer service management

Excellent problem-solving and communication skills

• Dedication to customer satisfaction and delivering exceptional service

Relevant skills and qualifications that would be beneficial for this role include:

• Knowledge of health food and remedies

Experience in the health industry

• Proficiency in multiple languages

Previous experience in a customer service role

• Content creator is a plus

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,

• 00 - RM4,500.00 per month
  
  Benefits:
• Free parking

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Application Question(s):

• Your last draw/expecting salary

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)

* English (Preferred)