Job Description: - Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
Providing accurate information and resolving customer issues related to digital banking products and services.- Maintaining a high level of product knowledge to effectively support customer need
Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
Collaborating with cross-functional teams to improve processes and customer experience.- Demonstrating empathy and understanding when dealing with customers.
Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
- Respond to customer inquiries via email in a timely and professional manner.
Min Diploma
- Experience with Banking or e-Wallet contact centre experience (inbound calls) - Open to Boost, GrabPay, FoodPanda, Lazada, TNG etc
Fluent in English (verbal and written)- Fluent in Mandarin (verbal only)
Must have experience in inbound call centre and email functions.
- Able to work on rotational shift basis
Age Range : 23 - 39
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,- 00 - RM3,500.00 per month
Benefits: - Free parking
Opportunities for promotion
Schedule:
Supplemental Pay:
Commission pay Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
Bahasa (Preferred)
English (Preferred)
