Job Description:- Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
Responsible to update respective clients on each progress.
- Advising customer on shipment arrival.
Monitor clearance and ensure timely delivery.- Prepare customer reports (if applicable).
Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
- Contribute to the development and refinement of customer service policies and procedures.
Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.- Keep records of customer interactions, transactions, comments, and complaints.
Performs other related duties as assigned
Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
- People management skill, good communication
Excellent in Microsoft Excel- Fluent and able to type in English, Bahasa Melayu & Mandarin
Fresh graduates are most welcome to apply
Job Type: Full-time
Pay: RM3,
- 00 - RM3,500.00 per month
Experience: - Customer Care Specialist: 1 year (Preferred)
Language:
* Bahasa (Preferred)
