Customer Service Executive

As a Customer Service Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for our clients, managing inquiries, resolving issues, and coordinating with internal teams to meet customer needs. Your ability to communicate effectively and maintain strong relationships with clients will be crucial to our continued success.

• Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our services.

• Order Management: Process customer orders, ensuring all details are accurately recorded and communicated to relevant departments.

Issue Resolution: Handle customer complaints and issues, working to resolve them quickly and effectively while maintaining a positive customer experience.

Coordination: Collaborate with internal teams, including logistics, warehousing, and sales, to ensure smooth execution of services and timely delivery of goods.Documentation: Maintain detailed records of customer interactions, transactions, and feedback, ensuring all data is accurately entered into our systems.

• Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any additional needs or concerns.

Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing personalized service to enhance their experience.

Reporting: Prepare regular reports on customer service activities, highlighting key metrics and areas for improvement.

• Qualifications:

Experience: Minimum of 2 years of experience in a customer service role, preferably in the logistics or freight industry.

Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.Problem-Solving: Strong problem-solving skills, with the ability to think critically and handle challenging situations effectively.

• Team Player: Ability to work collaboratively with internal teams and contribute to a positive work environment.

Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Customer Focus: A strong customer-centric approach, with a genuine desire to provide exceptional service and support.

• Benefits:

Competitive salary and benefits package

• Opportunities for professional growth and development

Supportive and dynamic work environment

Job Type: Full-time

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Benefits:
• Opportunities for promotion

Professional development

Schedule:

Monday to Friday