Job Overview: As a Customer Service Executive/Senior Executive at TOGL TECHNOLOGY SDN BHD, you will be responsible for providing exceptional customer service and technical support to our clients. Your role will involve handling inquiries, troubleshooting technical issues, and ensuring customer satisfaction in a timely and professional manner.
Supervise day-to-day operations in the customer service department.
- Responding promptly to customer inquiries via phone, email, or in-person.
Resolving customer complaints, guiding them through troubleshooting steps, and escalating issues as needed.- Provide accurate, valid, and complete information using the right methods/tools.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Greet customers professionally if there are any walk-ins and provide professional assistance during calls.
Introduce company products and services to customers when necessary.- Implement effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them consistently.
- Staying updated on company products, services, and policies to provide accurate information to customers.
You are our frontline manpower.
Diploma or higher in any related field.- Proficient in Mandarin, English, and Malay (Mandarin is required to handle calls with Mandarin-speaking inquiries).
Proven customer service experience.
- Ability to approach problems logically and rationally.
Ability to multi-task, prioritize, and manage time effectively.- Good communication skills - verbal and written.
Job Type: Full-time
Pay: RM3,- 00 - RM4,500.00 per month
Benefits: - Dental insurance
Health insurance
Meal allowance- Opportunities for promotion
Parental leave
Vision insurance
Schedule: Monday to Friday
Supplemental Pay:
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 2 years (Preferred)
Language:
Bahasa (Preferred)
Willingness to travel:
25% (Preferred)
