Customer Service Executive

About Us: Join our dynamic team where we prioritize exceptional customer service and foster a collaborative work environment. We are seeking a dedicated Customer Service Representative to support our day-to-day operations and contribute to our mission of delivering outstanding customer experiences.

• Job Responsibilities:

Customer & Stakeholder Interaction: Engage with customers and internal stakeholders daily, building sustainable relationships through professional and interactive communications, whether by phone or email.

• Issue Resolution: Act as the primary contact point for customer complaints and issues, providing timely and effective resolutions.

Ad Hoc Tasks: Handle additional assignments as directed by your superior to support various business needs.

Other Duties: Perform other tasks and responsibilities as assigned, contributing to the overall success of the team.

• Requirements:

Education: SPM/Advanced/Higher Diploma in any field or equivalent. A major in Accounting or Finance is a plus.

Experience: One year of relevant experience is advantageous. Fresh graduates with an interest in starting a career in a call center are also encouraged to apply.Language Skills: Proficiency in written and spoken English, Mandarin, and Malay.

• Skills: Strong communication skills, a willingness to learn, and the ability to work effectively within a team.

Attributes: Ability to work under pressure and thrive in a fast-paced environment.

• What We Offer:

Career Growth: Opportunities for career development and advancement within the company.

Training: Comprehensive training programs to enhance your skills and knowledge.Supportive Environment: A collaborative and supportive team culture.

• Competitive Compensation: Attractive salary package and benefits.

Job Type: Full-time

Pay: RM3,

• 00 - RM4,500.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Maternity leave

Meal allowance

• Opportunities for promotion

Parental leave

• Professional development

Vision insurance
Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• Mandarin (Required)

Bahasa (Preferred)

Willingness to travel:

* 25% (Preferred)