Customer Service Executive

Job Responsibilities

Able to handle customers through email and also live chat

Able to type and write in multi-language (Such as English and Mandarin preferred)

Good communication skills and a fast typing speed

Need to follow up with customers from time to time to achieve overall satisfactory

Respond to customer inquiries promptly

Solve problems encountered daily by communicating with customers

Strong communication and coordination skills, able to handle the urgent cases

• Requirements

Able to commit to night shifts

Have experience in customer service

Proficient in management methods and techniques

Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients

Looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers

Understand the latest technology trends and applications in the industry

Strategic thinking and leadership

Skills to solve difficult problems and handle multiple tasks at the same time

Have basic sense of customer service

Must have at least a bachelor's degree or above or equivalent

Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

• Benefits

Basic salary: RM3000 - RM3200

Monthly Attendance Award

Monthly team activities

Company annual travel

Annual company dinner

Annual bonus

Annual salary increase

Including EPF, SOCSO and EIS

Monthly team lunch

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Excel, Microsoft Office SuiteGoogle Docs

:RM3000 - RM3200

• 5

EPF,SOCSO EIS

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• Internet
  

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  Job Types: Full-time, Permanent
  
  Pay: RM3,000.00 - RM3,200.00 per month
  
  Benefits:
• Additional leave

Opportunities for promotion

• Professional development

Schedule:

• Afternoon shift

Day shift

• Early shift

Evening shift

• Holidays

Night shift

• On call

Rotational shift

• Weekend jobs

Supplemental Pay:

• Attendance bonus

Yearly bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

English (Preferred)