Position
Customer Service Executive (Malay English, Work in Office)
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
Job Requirements
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
Job Type
- Full-time, Shift between 9am to 9pm, 5 days a week
Salary
- Basic RM1700-RM1800
- Performance KPI (up to RM150 per month)
Benefits
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
Pay: RM1,700.00 - RM1,800.00 per month
Benefits:
Schedule:
Supplemental Pay:
Language:
- Bahasa (Required)
- English (Required)
