Customer Service Executive || Subang Jaya

Location : Subang Jaya (USJ 21)

• Job role : Customer Service

Job Responsibilities:

to operate the telephone stations to receive, filter and transmit all incoming calls.

to answer incoming enquiries from members and clients with regards to the program and accessibility to

healthcare providers or benefits under their respective plans.

entertain members complaints and channel them to the respective internal units for appropriate response

and ensure that the members will be promptly informed of the results or decision.

to attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and

perform the validation necessary coverage checks strictly based on entitlement and limits.

to issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly

based on entitlement and limits.

• Requirements:

Call centre experience with more than 6 months of experience

Excellent communication skills in both English and Bahasa

Ability to 24/7

Salary up to RM 2000 - RM 2500

Nearest to LRT USJ 21

Min edu is SPM

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM2,500.00 per month
  
  Benefits:
• Opportunities for promotion

Professional development
Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

* English (Preferred)