Customer Service Executive

Description

We are looking for an Operation Support Executive to join our team. The ideal candidate should be highly organized, detail-oriented, and able to work in a fast-paced environment. Operation Support executive responsible for communicating with partners and customers via email and livechat.

Responsibilities

• To communicate with partners by telephone or electronic medium for domain matter.
• To escalate unresolved queries to designated departments for further investigation.
• To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
• To communicate progress and resolution of issues to internal and external customers.
• To maintain accurate and quality response for ISO9001 audit and compliance purposes.
• To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
• To update daily listing for day to day operation according to the given requirement.

Skills and Qualifications

• Diploma/Bachelor's degree in business, operations or a related field
• Fresh graduate is encouraged to apply
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and writtento service our clients in Greater China regions.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.