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Move Solution Sdn Bhd

Customer Service Executive

Move Solution Sdn Bhd
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Malaysia, Selangor
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Job Description

Job Responsibility

  • Confirm all shipment information with origin to initiate shipment.
  • Review/update, verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions.
  • Verify shipment status, review pre-alert, and issue shipment handling instructions.
  • Serve as a liaison between Document Processing Agent and the customer regarding shipment details and/or exceptions.
  • Communicate exceptions and shipment status with customers.
  • Work with Accounts Receivable.
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible visits).
  • Initiate customer reports.

Job Requirements

  • At least a Diploma qualification.
  • Fresh graduate are welcome to apply.
  • Can speak in English, Bahasa Malaysia & Mandarin.
  • Understanding of Ocean Import/Export regulations and documents.
  • Ability to work, communicate, and resolve problems effectively.
  • Attention to detail and excellent oral and written communication skills.
  • Some customer service experience desirable.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel.

Job Benefits

  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law.
  • Company trips.
  • Opportunities to attend seminars for professional development.

More Info

Industry:Other

Function:Shipping

Job Type:Permanent Job

Skills Required

customer service
Word
Documents
Outlook
Microsoft Office
Excel

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Date Posted: 12/07/2024

Job ID: 84285143

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About Company

Move Solution Sdn Bhd
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