Requirements- No experience required, but ability to communicate clearly and concisely is essential
Customer-focused orientation - prioritize customers satisfaction- Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
Effective communication and interpersonal abilities
- Required to speak in Mandarin, English. Fluency in Mandarin is compulsory as the role requires candidates to deal with Mandarin speaking counterparts
Minimum Education: Diploma or above
Responsible for daily operation, deliver excellent customer service to deal and resolve players queries and issues- Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
Perform data collection and analysis, propose operational improvement plans from players perspectives to optimize users experience
- Ensure high quality service standards are met, maintain and/or increase customer connections
Perform other ad-hoc assignments as needed
5 working days- Annual leave, medical leave, and hospitalization leave
EPF/SOCSO/PCB
Performance bonus Allowance
- Near Public transport (Pusat Bandar Puchong station within walking distance)
5 working days/week (regardless weekdays or weekends)
- Morning shift -
- 30am - 6.30pm (Lunch break 12.30pm - 2.00pm)
Evening shift - 4.00pm - 1.00am (Lunch break 6.00pm - 7.30pm)
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits: Cell phone reimbursement
Free parking Maternity leave
- Opportunities for promotion
Parental leave Work from home
Schedule:
Night shift
Supplemental Pay: Performance bonus
Education:
- Diploma/Advanced Diploma (Required)
Language:
Application Deadline: 09/30/2024
