Ensure timely quotations are sent to customers and bookings are confirmed promptly.
Support operations and sales in executing service delivery.
Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and ensuring customs brokers provide agreed service levels.
Monitor and resolve issues/queries from the operations team and respond to customer inquiries promptly.
Ensure data integrity within systems.
Responsible for cross-selling/up-selling, customer retention, and following up on outstanding freight.
Monitor, record, and report on service performance, providing recommendations for improvements, whether in service delivery successes or failures.
Collaborate with the sales team to establish and strengthen customer relationships.
Ensure service excellence and develop a best-in-class platform for customers/clients.
Job Requirements
Required language(s) : English and Malay.
Possess good communication skill in verbal & written in English.
Able to work independently and under pressure with minimum supervision.
Education/Experience: SPM or Diploma in any relevant field
Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
