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Joygo Sdn Bhd

Customer Service Executive

Early Applicant
  • 4 months ago
  • Be among the first 50 applicants

Job Description

Job Responsibility

  • Responsible for daily operation, deliver excellent customer service to deal and resolve players queries and issues
  • Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
  • Perform data collection and analysis, propose operational improvement plans from players perspectives to optimize users experience
  • Ensure high quality service standards are met, maintain and/or increase customer connections
  • Perform other ad-hoc assignments as needed

Job Requirements

  • No experience required, but ability to communicate clearly and concisely is essential
  • Customer-focused orientation - prioritize customers satisfaction
  • Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
  • Effective communication and interpersonal abilities
  • Required to speak in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin is compulsory as the role requires candidates to deal with Mandarin speaking counterparts
  • Minimum Education: SECONDARY/SPM/UEC/O-LEVEL/HIGHER SECONDARY/STPM/A-LEVEL/PRE-U/DIPLOMA OR EQUIVALENT

Job Benefits

  • 5 working days
  • Annual leave, medical leave, and hospitalization leave
  • EPF/SOCSO/PCB
  • Annual bonus
  • Performance bonus
  • Company trip
  • Allowance
  • Near Public transport (Pusat Bandar Puchong station within walking distance)

Working hours:

  • 5 working days/week (regardless weekdays or weekends)
  • Morning shift - 9.30am - 6.30pm (Lunch break 12.30pm - 2.00pm)
  • Evening shift - 4.00pm - 1.00am (Lunch break 6.00pm - 7.30pm)

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Date Posted: 11/07/2024

Job ID: 84160397

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Last Updated: 11-07-2024 09:28:03 PM
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